Customer Success Manager / AE 

Explain the product limitations and offer a training session

Suggest alternative ways to use the product to meet their needs

Instruct them to submit a ticket to the technical team

Offer a workaround while the issue is being resolved

Apologize and assure them it will be fixed in the next update

Personally coordinate with the technical team to expedite a fix

Wait for them to express interest in more features

Immediately suggest the higher-tier plan emphasizing its benefits

Analyze their usage data and present a case for the upgrade

Offer a temporary trial of the higher-tier features

Schedule a meeting to discuss their changing needs

Offer them a discount to renew their subscription

Wait and see if their engagement improves on its own

Send them generic tips on making the most of the product

Respond publicly with an apology and a solution

Contact the client privately to discuss the issue

Offer them a complimentary service as compensation

Focus on the most common issues reported in the data

Develop personalized plans for each major client

Implement broad changes based on overall trends

Conduct client surveys for additional insights