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⚡️Revscale AI Inbound Agent Onboarding Questionnaire
LEAD MANAGEMENT
Lead Routing
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What is the primary CRM or lead management tool (e.g., HubSpot, Salesforce) your team uses?
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Should leads be routed based on location, type of inquiry, or another categorization?
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Are there specific team members or department leads that should be assigned to by default?
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Third-Party Platforms
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Which third-party platforms or tools (e.g., LoopNet, Instant Offices) generate inbound leads?
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How do you currently receive leads from these platforms (e.g., direct email, API integration)?
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Should inbound leads from these platforms be automatically entered into your CRM, or do they require manual review?
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Knowledge Base and Data
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Do you have a centralized knowledge base or document repository with pricing, FAQs, or other key information for the AI agent to reference?
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Are there specific rules or guidelines for responding to inquiries (e.g., “house rules” or tiered pricing structures)?
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Can you provide sample responses or historical data for training the AI agent?
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COMMUNICATION WORKFLOW
Email and SMS Automation
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Should email or SMS be the primary response channel for inbound inquiries?
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What is the ideal delay between inquiry submission and the first automated response (e.g., immediate, 5 minutes, etc.)?
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Do you require follow-up messages (email or SMS) if no response is received, and at what intervals?
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Response Handling
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Should responses be automatically sent, or held as drafts for approval?
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If drafts are used, who is responsible for reviewing and approving them, and within what timeframe?
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Escalations
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What should the system do if it cannot resolve an inquiry (e.g., escalate to a specific person or team)?
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Should unresolved inquiries trigger notifications or reminders, and if so, how frequently?
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SUPPORT QUERIES
Non-Sales Inquiries
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How should non-sales inquiries (e.g., customer support or operations requests) be routed?
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Should these be directed to a shared inbox, specific individuals, or location-specific teams?
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Tracking and Reporting
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Do you want all inbound inquiries (sales and support) logged in the CRM, a separate system, or both?
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Are there specific metrics you’d like to track (e.g., resolved vs. unresolved inquiries, response time)?
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OPERATIONAL DETAILS
Corporate Guidelines
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Are there compliance standards or brand guidelines the AI agent should follow?
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Should any internal communications or email addresses be excluded from tracking?
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Testing and Rollout
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Which team members should be involved in testing the AI agent?
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Are there specific scenarios or edge cases you’d like simulated during testing (e.g., handling complex inquiries, escalations)?
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