Page 1 of 1

⚡️Revscale AI Inbound Agent Onboarding Questionnaire

LEAD MANAGEMENT

Lead Routing:

What is the primary CRM or lead management tool (e.g., HubSpot, Salesforce) your team uses?

Should leads be routed based on location, type of inquiry, or another categorization?

Are there specific team members or department leads that should be assigned to by default?

Third-Party Platforms:

Which third-party platforms or tools (e.g., LoopNet, Instant Offices) generate inbound leads?

How do you currently receive leads from these platforms (e.g., direct email, API integration)?

Should inbound leads from these platforms be automatically entered into your CRM, or do they require manual review?

Knowledge Base and Data:

Do you have a centralized knowledge base or document repository with pricing, FAQs, or other key information for the AI agent to reference?

Are there specific rules or guidelines for responding to inquiries (e.g., “house rules” or tiered pricing structures)?

Can you provide sample responses or historical data for training the AI agent?

COMMUNICATION WORKFLOW

Email and SMS Automation:

Should email or SMS be the primary response channel for inbound inquiries?

What is the ideal delay between inquiry submission and the first automated response (e.g., immediate, 5 minutes, etc.)?

Do you require follow-up messages (email or SMS) if no response is received, and at what intervals?

Response Handling:

Should responses be automatically sent, or held as drafts for approval?

If drafts are used, who is responsible for reviewing and approving them, and within what timeframe?

Escalations:

What should the system do if it cannot resolve an inquiry (e.g., escalate to a specific person or team)?

Should unresolved inquiries trigger notifications or reminders, and if so, how frequently?

SUPPORT QUERIES

Non-Sales Inquiries:

How should non-sales inquiries (e.g., customer support or operations requests) be routed?

Should these be directed to a shared inbox, specific individuals, or location-specific teams?

Tracking and Reporting:

Do you want all inbound inquiries (sales and support) logged in the CRM, a separate system, or both?

Are there specific metrics you’d like to track (e.g., resolved vs. unresolved inquiries, response time)?

OPERATIONAL DETAILS

Corporate Guidelines:

Are there compliance standards or brand guidelines the AI agent should follow?

Should any internal communications or email addresses be excluded from tracking?

Testing and Rollout:

Which team members should be involved in testing the AI agent?

Are there specific scenarios or edge cases you’d like simulated during testing (e.g., handling complex inquiries, escalations)?